Introduction

GatherSG is a lightweight Case Management System which can handle and store data with classification up to restricted, sensitive high. Gather Queue works best with Google Chrome as the browser.

The Queue Management System, leveraging on GatherSG tech stack, is built as a low code configurable solution to support different agencies on their needs to facilitate walk-ins and appointment queues for their physical sites to interact with their customers. Gather Queue contains several features, which are geared towards customers, users (i.e. queue operators) and managers:

Customers are able to:

• Join queue via Registration Kiosks

• Join queue via Public QR Codes

• Receive Queue Number via SMS or Printed ticket

Users are able to:

• Conduct queue operations (Call, Serve, Miss, Transfer queue)

• View and export own individual statistics

Managers are able to:

1. Manage your centre’s profile

   • Display name; logo; operating hours

2. Customise your customer’s registration experience

   • Colour scheme; form fields; method of joining queue; SMS updates

3. Align your staff’s dashboard with your operations

   • Call cooldown time; waiting time threshold

4. Manage how queue numbers will be displayed

   • Colour scheme; split by service; show/hide missed queues

5. Manage your transfer settings between centres

   • Active transfers; approval of transfers

6. Manage Device Passwords

   • Queue registration kiosks; Queue call displays

7. Manage services

   • Add and remove service name; Queue prefix

8. Manage counter/rooms

   • Add and remove counter/ rooms name

9. Authorize and integrate third-party services

   • Webhooks; BookingSG Appointments

10. Manage users

    • Add and remove users; Change user role

11. View and export audit log

12. View and export officer statistics