BookingSG Self help
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    • BookingSG
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  • FREQUENTLY ASKED QUESTIONS
    • 👀About BookingSG
    • ✨Onboarding
      • Sign Up
      • Fees and Charges
      • Onboarding Duration
      • BookingSG Structure
        • Organisation
        • Service
        • Service Provider
      • Different user roles
        • Creating Users Accounts
      • Approval Workflows
      • Login Authentication
      • Send Notification
        • Email Notification
          • Slots - recurring & one-off
          • Events
          • Proxy
          • Email Reminders Notifications
        • SMS Notification
          • SMS Reminder Notifications
      • Customisation
    • 🔗Integration with BookingSG
      • Pre-requisites
      • BookingSG server authentication
      • API listing
        • DEL
        • GET
        • PATCH
        • POST
        • PUT
  • Admin User Guide
    • ✏️Setting up user accounts
    • ⚙️Configure Service Settings
    • 🎨Customising
      • Dynamic Fields
      • Email Notification Templates
      • SMS Notification Templates
    • 🗓️Create timeslots
      • Setting Recurring Schedule
      • Customise Recurrent Schedules
      • Adhoc Timeslots
      • Indicating unavailability
  • SUPPORT
    • 🛠️Staging and production system support
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  1. FREQUENTLY ASKED QUESTIONS
  2. Onboarding

Approval Workflows

Are there different approval workflows for BookingSG?

Status
Behaviour
OA/SA Approval
SP Acceptance

Auto-Approval

Bookings will be automatically confirmed with available timeslots

No

No

Require SP to Accept

Booking will be in pending status, requires SP to accept a booking before it can be confirmed.

No

Yes

Require verification by OA/SA

Booking will be in pending status, requires OA/SA to approve a booking before it gets confirmed.

Yes

No

Require verification and acceptance by all admins

Booking will be in pending status, requires OA/SA to approve before SP can accept the booking to be confirmed.

Yes

Yes

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Last updated 10 months ago

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