Email Reminders Notifications
When does BSG send out Email reminder notifications and who receives them?
Email notification reminders are sent to the Citizen a certain specified period of time (ranges from hours to days) before the booking to remind the Citizen of an upcoming booking.
Email reminder notifications are sent for the following types of bookings:
Slots - recurring & one-off
Event
Proxy
Reminder notifications are sent to the following recipient:
Citizen
Slots Booking Email Reminders
Citizen
Email title: BookingSG Reminder: <Service name> - <Service provider name> You have an upcoming booking. Booking for: <Service name> - <Service provider name> Booking status: <Status> Date: <Day> Time: <Time> Location: <Location> Do not reply to this email.
Events Email Reminders
Citizen
Email title: BookingSG Reminder: <Service name> - <Service provider name> You have an upcoming booking. Booking for: <eventName> - <Service provider name> Booking status: <Status> Location: <Location> Date & times: {dateTimeServiceProvider} Do not reply to this email.
Proxy Email Reminders
Proxy Citizen
Email title: BookingSG Reminder_Appointment of proxy for booking under <Service name> - <Service provider name>
You are appointed as a proxy for <Service name> - <Service provider name> for an upcoming booking. Details of the appointment:
Booking ID: <BookingID> Date: <Day> Time: <Time> Location: <Location> Do not reply to this email.
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