Proxy

When does BSG send out email notifications for proxy and who receives them?

Currently, there are 4 default email notification templates for bookings with proxy that are sent out to the citizen.

Email notifications for proxy bookings are sent when the following scenarios take place:

1. When proxy is assigned (or New proxy)

2. When there's an update to the time and date of booking (rescheduled)

3. When booking is cancelled

4. When proxy is deleted/ changed (Send to old proxy)

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When proxy is assigned (or New proxy) email template

Proxy
Email title: BookingSG_Appointment of proxy for booking under <Service name> - <Service provider name> You are appointed as a proxy for <Service name> - <Service provider name> Details of the appointment: Booking ID: <BookingID> Date: <Day> Time: <Time> Location: <Location> Do not reply to this email.

When there's an update to the time and date of booking (rescheduled) email template

Proxy

Email title: BookingSG: BookingSG_Appointment of proxy for booking under <Service name> - <Service provider name> You are appointed as a proxy for <Service name> - <Service provider name> There has been an update to the following booking. Booking has been updated to: <Service name> - <Service provider name> Booking ID: <BookingID> Date: <Day> Time: <Time> Location: <Location> Do not reply to this email.

When booking is cancelled email template

Proxy
Email title: BookingSG_Appointment of proxy for booking under <Service name> - <Service provider name> You were appointed as a proxy for <Service name> - <Service provider name> The booking is now cancelled. Booking has been cancelled for: <Service name> - <Service provider name> Booking ID: <BookingID> Date: <Day> Time: <Time> Location: <Location> Do not reply to this email.

When proxy is deleted/ changed (Send to old proxy) email template

Proxy
Email title: BookingSG_Appointment of proxy for booking under <Service name> - <Service provider name> Your appointment as a proxy for <Service name> - <Service provider name> has been cancelled. Appointment of proxy has been cancelled for: <Service name> - <Service provider name> Booking ID: <BookingID> Date: <Day> Time: <Time> Location: <Location> Do not reply to this email.