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  • When proxy is assigned (or New proxy) email template
  • When there's an update to the time and date of booking (rescheduled) email template
  • When booking is cancelled email template
  • When proxy is deleted/ changed (Send to old proxy) email template
  1. FREQUENTLY ASKED QUESTIONS
  2. Onboarding
  3. Send Notification
  4. Email Notification

Proxy

When does BSG send out email notifications for proxy and who receives them?

Currently, there are 4 default email notification templates for bookings with proxy that are sent out to the citizen.

Email notifications for proxy bookings are sent when the following scenarios take place:

  1. When proxy is assigned (or New proxy)

  2. When there's an update to the time and date of booking (rescheduled)

  3. When booking is cancelled

  4. When proxy is deleted/ changed (Send to old proxy)

When proxy is assigned (or New proxy) email template

Proxy

Email title: BookingSG_Appointment of proxy for booking under <Service name> - <Service provider name>

You are appointed as a proxy for <Service name> - <Service provider name> Details of the appointment:

Booking ID: <BookingID> Date: <Day> Time: <Time> Location: <Location> Do not reply to this email.

When there's an update to the time and date of booking (rescheduled) email template

Proxy

Email title: BookingSG: BookingSG_Appointment of proxy for booking under <Service name> - <Service provider name>

You are appointed as a proxy for <Service name> - <Service provider name> There has been an update to the following booking. Booking has been updated to: <Service name> - <Service provider name> Booking ID: <BookingID> Date: <Day> Time: <Time> Location: <Location> Do not reply to this email.

When booking is cancelled email template

Proxy

Email title: BookingSG_Appointment of proxy for booking under <Service name> - <Service provider name>

You were appointed as a proxy for <Service name> - <Service provider name> The booking is now cancelled. Booking has been cancelled for: <Service name> - <Service provider name> Booking ID: <BookingID> Date: <Day> Time: <Time> Location: <Location> Do not reply to this email.

When proxy is deleted/ changed (Send to old proxy) email template

Proxy

Email title: BookingSG_Appointment of proxy for booking under <Service name> - <Service provider name>

Your appointment as a proxy for <Service name> - <Service provider name> has been cancelled. Appointment of proxy has been cancelled for: <Service name> - <Service provider name> Booking ID: <BookingID> Date: <Day> Time: <Time> Location: <Location> Do not reply to this email.

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Last updated 1 year ago

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