When does BSG send out SMS notifications and who receives them?
SMS notifications are sent for the following types of bookings:
Slots - recurring & one-off
Event
Proxy
SMS notifications are sent to the following recipient:
Citizen
Slots Booking SMS Notifications
The following are the 6 default SMS notification templates that are sent to the Citizen when the respective actions are taken - create/update/cancel booking.
The following are the 4 default SMS notification templates that are sent to the Citizen when the respective actions are taken - create/update/cancel event booking.
Create an event booking (by Citizen/Admin)
A booking has been made.
{serviceName} - {spName}
Status: {status}
Date & times: {dateTimeServiceProvider}
Update an event booking (by Admin)
There has been an update to the following booking.
{serviceName} - {spName}
Status: {status}
Date & times: {dateTimeServiceProvider}
Cancel an event booking (by Citizen)
You have cancelled the following booking.
{serviceName} - {spName}
Status: {status}
Date & times: {dateTimeServiceProvider}
Cancel an event booking (by Admin/SP)
The following booking has been cancelled by the organiser.
{serviceName} - {spName}
Status: {status}
Date & times: {dateTimeServiceProvider}
Proxy SMS Notifications
The following are the 4 default SMS notification templates that are sent to the proxy when the respective actions are taken.
When proxy is assigned (or New proxy)
You are appointed as a proxy for:
<Service name> - <Service provider name> by <Applicant's name>
Date: <Day>
Time: <Time>
When there's an update to the time and date of booking (rescheduled)
You are appointed as a proxy for:
<Service name> - <Service provider name> by <Applicant's name>
Booking updated.
Date: <Day>
Time: <Time>
When booking is cancelled
Your appointment as a proxy for:
<Service name> - <Service provider name> by <Applicant's name>
has been cancelled.
Date: <Day>
Time: <Time>
When proxy is deleted/ changed (Send to old proxy)
Your appointment as a proxy for:
<Service name> - <Service provider name> by <Applicant's name>
has been cancelled.
Date: <Day>
Time: <Time>
More information on customisation of SMS notification templates can be found at the following page: SMS Notification Templates
