Slots - recurring & one-off

When does BSG send out email notifications for slots bookings and who receives them?

Currently, there are 6 default email notification templates for slots bookings each for citizens, service providers, service admin & org admin.

Email notifications for slots bookings are sent when the following scenarios take place:

1. Create a booking (by Citizen)

2. Create a booking (by SP)

3. Update a booking (by Citizen)

4. Update a booking (by SP)

5. Cancel a booking (by Citizen)

6. Cancel a booking (by SP)

In case the service provider has an Alias name, it will be displayed to the citizen everywhere the <service provider> is.

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Create a booking (by SP) email template

Citizen	Service Provider	Service Admin & Org Admin (Subscribed to booking updates)
Email title: BookingSG <Booking update type>: <Service name> - <Service provider name> <Booking update description> Booking for: <Service name> - <Service provider name> Booking status: <Status> Date: <Day> Time: <Time> Location: <Location> <booking link> Do not reply to this email. ----------------------------------------------------------------------- Email title: BookingSG Confirmation: Solemnisation - Darren Lum The following booking has been made. Booking for: Solemnisation - Darren Lum. Booking status: Accepted Date: 21/05/2021 Time: 2:00pm - 3:00pm Location: 60 Jurong st <booking link> Do not reply to this email.	Email title: BookingSG <Booking update type>: <Service name> - <Service provider name> <Booking update description> Booking for: <Service name> - <Service provider name> Booking status: <Status> Date: <Day> Time: <Time> Location: <Location> Do not reply to this email. ----------------------------------------------------------------------- Email title: BookingSG Confirmation: Solemnisation - Darren Lum The following booking has been made. Booking for: Solemnisation - Darren Lum. Booking status: Accepted Date: 21/05/2021 Time: 2:00pm - 3:00pm Location: 60 Jurong st Do not reply to this email.	Email title: BookingSG <Booking update type>: <Service name> - <Service provider name> <Booking update description> Booking for: <Service name> - <Service provider name> Booking status: <Status> Booking ID: <Booking ID> Date: <Day> Time: <Time> Location: <Location> Do not reply to this email. ----------------------------------------------------------------------- Email title: BookingSG Confirmation: Solemnisation - Darren Lum The following booking has been made. Booking for: Solemnisation - Darren Lum. Booking status: Accepted Booking ID: ABC1234 Date: 21/05/2021 Time: 2:00pm - 3:00pm Location: 60 Jurong st Do not reply to this email.

Create a booking (by Citizen) email template

Citizen	Service Provider	Service Admin & Org Admin (Subscribed to booking updates)
Email title: BookingSG <Booking update type>: <Service name> - <Service provider name> <Booking update description> Booking for: <Service name> - <Service provider name> Booking status: <Status> Date: <Day> Time: <Time> Location: <Location> <booking link> Do not reply to this email. ----------------------------------------------------------------------- Email title: BookingSG Request: Solemnisation - Darren Lum The following booking request has been received. Booking for: Solemnisation - Darren Lum. Booking status: Pending Date: 21/05/2021 Time: 2:00pm - 3:00pm Location: 60 Jurong st <booking link> Do not reply to this email.	Email title: BookingSG <Booking update type>: <Service name> - <Service provider name> <Booking update description> Booking for: <Service name> - <Service provider name> Booking status: <Status> Date: <Day> Time: <Time> Location: <Location> Do not reply to this email. ----------------------------------------------------------------------- Email title: BookingSG Request: Solemnisation - Darren Lum You have received a new booking request. Booking for: Solemnisation - Darren Lum. Booking status: Pending Date: 21/05/2021 Time: 2:00pm - 3:00pm Location: 60 Jurong st Do not reply to this email.	Email title: BookingSG <Booking update type>: <Service name> - <Service provider name> <Booking update description> Booking for: <Service name> - <Service provider name> Booking status: <Status> Booking ID: <Booking ID> Date: <Day> Time: <Time> Location: <Location> Do not reply to this email. ----------------------------------------------------------------------- Email title: BookingSG Request: Solemnisation - Darren Lum The service provider has received a new booking request. Booking for: Solemnisation - Darren Lum. Booking status: Pending Booking ID: ABC1234 Date: 21/05/2021 Time: 2:00pm - 3:00pm Location: 60 Jurong st Do not reply to this email.

Update a booking (by Citizen) email template

Citizen	Service Provider	Service Admin & Org Admin (Subscribed to booking updates)
Email title: BookingSG <Booking update type>: <Service name> - <Service provider name> <Booking update description> Booking for: <Service name> - <Service provider name> Booking status: <Status> Date: <Day> Time: <Time> Location: <Location> <booking link> Do not reply to this email. ----------------------------------------------------------------------- Email title: BookingSG Update: Solemnisation - Darren Lum You have updated the following booking. Booking for: Solemnisation - Darren Lum. Booking status: Accepted Date: 21/05/2021 Time: 2:00pm - 3:00pm Location: 60 Jurong st <booking link> Do not reply to this email.	Email title: BookingSG <Booking update type>: <Service name> - <Service provider name> <Booking update description> Booking for: <Service name> - <Service provider name> Booking status: <Status> Date: <Day> Time: <Time> Location: <Location> <booking link> Do not reply to this email. ----------------------------------------------------------------------- Email title: BookingSG Update: Solemnisation - Darren Lum There has been an update to the following booking by the attendee. Booking for: Solemnisation - Darren Lum. Booking status: Accepted Date: 21/05/2021 Time: 2:00pm - 3:00pm Location: 60 Jurong st Do not reply to this email.	Email title: BookingSG <Booking update type>: <Service name> - <Service provider name> <Booking update description> Booking for: <Service name> - <Service provider name> Booking status: <Status> Booking ID: <Booking ID> Date: <Day> Time: <Time> Location: <Location> <booking link> Do not reply to this email. ----------------------------------------------------------------------- Email title: BookingSG Update: Solemnisation - Darren Lum There has been an update to the following booking by the attendee. Booking for: Solemnisation - Darren Lum. Booking status: Accepted Booking ID: ABC1234 Date: 21/05/2021 Time: 2:00pm - 3:00pm Location: 60 Jurong st Do not reply to this email.

Update a booking (by SP) email template

Citizen	Service Provider	Service Admin & Org Admin (Subscribed to booking updates)
Email title: BookingSG <Booking update type>: <Service name> - <Service provider name> <Booking update description> Booking for: <Service name> - <Service provider name> Booking status: <Status> Date: <Day> Time: <Time> Location: <Location> <booking link> Do not reply to this email. ----------------------------------------------------------------------- Email title: BookingSG Update: Solemnisation - Darren Lum There has been an update to the following booking by the service provider. Booking for: Solemnisation - Darren Lum. Booking status: Accepted Date: 21/05/2021 Time: 2:00pm - 3:00pm Location: 60 Jurong st <booking link> Do not reply to this email.	Email title: BookingSG <Booking update type>: <Service name> - <Service provider name> <Booking update description> Booking for: <Service name> - <Service provider name> Booking status: <Status> Date: <Day> Time: <Time> Location: <Location> <booking link> Do not reply to this email. ----------------------------------------------------------------------- Email title: BookingSG Update: Solemnisation - Darren Lum You have updated the following booking. Booking for: Solemnisation - Darren Lum. Booking status: Accepted Date: 21/05/2021 Time: 2:00pm - 3:00pm Location: 60 Jurong st Do not reply to this email.	Email title: BookingSG <Booking update type>: <Service name> - <Service provider name> <Booking update description> Booking for: <Service name> - <Service provider name> Booking status: <Status> Booking ID: <Booking ID> Date: <Day> Time: <Time> Location: <Location> <booking link> Do not reply to this email. ----------------------------------------------------------------------- Email title: BookingSG Update: Solemnisation - Darren Lum There has been an update to the following booking by the service provider. Booking for: Solemnisation - Darren Lum. Booking status: Accepted Booking ID: ABC1234 Date: 21/05/2021 Time: 2:00pm - 3:00pm Location: 60 Jurong st Do not reply to this email.

Cancel a booking (by Citizen) email template

Citizen	Service Provider	Service Admin & Org Admin (Subscribed to booking updates)
Email title: BookingSG <Booking update type>: <Service name> - <Service provider name> <Booking update description> Booking for: <Service name> - <Service provider name> Booking status: <Status> Date: <Day> Time: <Time> Location: <Location> <booking link> Do not reply to this email. ----------------------------------------------------------------------- Email title: BookingSG Cancellation: Solemnisation - Darren Lum You have cancelled the following booking. Booking for: Solemnisation - Darren Lum. Booking status: Cancelled Date: 21/05/2021 Time: 2:00pm - 3:00pm Location: 60 Jurong st <booking link> Do not reply to this email.	Email title: BookingSG <Booking update type>: <Service name> - <Service provider name> <Booking update description> Booking for: <Service name> - <Service provider name> Booking status: <Status> Date: <Day> Time: <Time> Location: <Location> <booking link> Do not reply to this email. ----------------------------------------------------------------------- Email title: BookingSG Cancellation: Solemnisation - Darren Lum The following booking has been cancelled by the attendee. Booking for: Solemnisation - Darren Lum. Booking status: Cancelled Date: 21/05/2021 Time: 2:00pm - 3:00pm Location: 60 Jurong st Do not reply to this email.	Email title: BookingSG <Booking update type>: <Service name> - <Service provider name> <Booking update description> Booking for: <Service name> - <Service provider name> Booking status: <Status> Booking ID: <Booking ID> Date: <Day> Time: <Time> Location: <Location> <booking link> Do not reply to this email. ----------------------------------------------------------------------- Email title: BookingSG Cancellation: Solemnisation - Darren Lum The following booking has been cancelled by the attendee. Booking for: Solemnisation - Darren Lum. Booking status: Cancelled Booking ID: ABC1234 Date: 21/05/2021 Time: 2:00pm - 3:00pm Location: 60 Jurong st Do not reply to this email.

Cancel a booking (by SP) email template

Citizen	Service Provider	Service Admin & Org Admin (Subscribed to booking updates)
Email title: BookingSG <Booking update type>: <Service name> - <Service provider name> <Booking update description> Booking for: <Service name> - <Service provider name> Booking status: <Status> Date: <Day> Time: <Time> Location: <Location> <booking link> Do not reply to this email. ----------------------------------------------------------------------- Email title: BookingSG Cancellation: Solemnisation - Darren Lum The following booking has been cancelled by the service provider. Booking for: Solemnisation - Darren Lum. Booking status: Cancelled Date: 21/05/2021 Time: 2:00pm - 3:00pm Location: 60 Jurong st <booking link> Do not reply to this email.	Email title: BookingSG <Booking update type>: <Service name> - <Service provider name> <Booking update description> Booking for: <Service name> - <Service provider name> Booking status: <Status> Date: <Day> Time: <Time> Location: <Location> <booking link> Do not reply to this email. ----------------------------------------------------------------------- Email title: BookingSG Cancellation: Solemnisation - Darren Lum You have cancelled the following booking. Booking for: Solemnisation - Darren Lum. Booking status: Cancelled Date: 21/05/2021 Time: 2:00pm - 3:00pm Location: 60 Jurong st Do not reply to this email.	Email title: BookingSG <Booking update type>: <Service name> - <Service provider name> <Booking update description> Booking for: <Service name> - <Service provider name> Booking status: <Status> Booking ID: <Booking ID> Date: <Day> Time: <Time> Location: <Location> <booking link> Do not reply to this email. ----------------------------------------------------------------------- Email title: BookingSG Cancellation: Solemnisation - Darren Lum The following booking has been cancelled by the service provider. Booking for: Solemnisation - Darren Lum. Booking status: Cancelled Booking ID: ABC1234 Date: 21/05/2021 Time: 2:00pm - 3:00pm Location: 60 Jurong st Do not reply to this email.