Events

When does BSG send out email notifications for events and who receives them?

Currently, there are 5 default email notification templates for events each for citizens, service providers and admins.

Email notifications for events bookings are sent when the following scenarios take place:

1. Create a booking (by Admin)

2. Create a booking (by Citizen)

3. Update an event (by Admin)

4. Cancel an event (by Admin)

5. Cancel an event (by Citizen)

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Create a booking (by Admin) email template

Citizen	Service Provider	Admin
Email title: BookingSG <Event update type>: <Event name> - <Service name> <Event update description>. Booking for: <Event name> - <Service name>. <Booking details description>. Booking status: <Status> Date & times: <Event date & time> - <Service provider name> Location: <Location> <booking link> Do not reply to this email. ----------------------------------------------------------------------- TEMPLATE EXAMPLE: Email title: BookingSG Confirmation: Wedding Seminar - Solemnisation A booking has been made. Booking for: Wedding Seminar - Solemnisation. Below is a summary of the booking details. Booking status: Confirmed Date & times: 17/07/21, 10:00am - 11:00am - Vicky Chee 18/07/21, 11:00am - 12:00pm - Vicky Chee 19/07/21, 10:00am - 11:00am - Alan Ling etc. for as many slots as needed Location: 60 Jurong St <booking link> Do not reply to this email.	Email title: BookingSG <Event update type>: <Event name> - <Service name> <Event update description>. Booking for: <Event name> - <Service name>. <Booking details description>. Booking status: <Status> Date & times: <Event date & time> - <Service provider name> Location: <Location> Do not reply to this email. ----------------------------------------------------------------------- TEMPLATE EXAMPLE: Email title: BookingSG Confirmation: Wedding Seminar - Solemnisation A booking has been made. Booking for: Wedding Seminar - Solemnisation. Below is a summary of the booking details. Booking status: Confirmed Date & times: 17/07/21, 10:00am - 11:00am - Vicky Chee 18/07/21, 11:00am - 12:00pm - Vicky Chee 19/07/21, 10:00am - 11:00am - Alan Ling etc. for as many slots as needed Location: 60 Jurong St Do not reply to this email.	Email title: BookingSG <Event update type>: <Event name> - <Service name> <Event update description>. Booking for: <Event name> - <Service name>. Booking status: <Status> Booking ID: <Booking ID> Date & times: <Event date & time> - <Service provider name> etc. for as many slots as needed <Add to Calendar> Do not reply to this email. ----------------------------------------------------------------------- TEMPLATE EXAMPLE: Email title: BookingSG Confirmation: Wedding Seminar - Solemnisation A booking has been made. Booking for: Wedding Seminar - Solemnisation. Booking status: Confirmed Booking ID: Py38jaAY Date & times: 17/07/21, 10:00am - 11:00am - Vicky Chee 18/07/21, 11:00am - 12:00pm - Vicky Chee 19/07/21, 10:00am - 11:00am - Alan Ling etc. for as many slots as needed <Add to Calendar> Do not reply to this email.

Create a booking (by Citizen) email template

Citizen	Service Provider	Admin
Email title: BookingSG <Event update type>: <Event name> - <Service name> <Event update description> Booking for: <Event name> - <Service name>. <Booking details description> Booking status: <Status> Date & times: <Event date & time> - <Service provider name> Location: <Location> <booking link> Do not reply to this email. ----------------------------------------------------------------------- TEMPLATE EXAMPLE: Email title: BookingSG Confirmation: Wedding Seminar - Solemnisation A booking has been made. Booking for: Wedding Seminar - Solemnisation. Below is a summary of the booking details. Booking status: Confirmed Date & times: 17/07/21, 10:00am - 11:00am - Vicky Chee 18/07/21, 11:00am - 12:00pm - Vicky Chee 19/07/21, 10:00am - 11:00am - Alan Ling etc. for as many slots as needed Location: 60 Jurong St <booking link> Do not reply to this email.	Email title: BookingSG <Event update type>: <Event name> - <Service name> <Event update description> Booking for: <Event name> - <Service name>. <Booking details description> Booking status: <Status> Date & times: <Event date & time> - <Service provider name> Location: <Location> Do not reply to this email. ----------------------------------------------------------------------- TEMPLATE EXAMPLE: Email title: BookingSG Confirmation: Wedding Seminar - Solemnisation A booking has been made. Booking for: Wedding Seminar - Solemnisation. Below is a summary of the booking details. Booking status: Confirmed Date & times: 17/07/21, 10:00am - 11:00am - Vicky Chee 18/07/21, 11:00am - 12:00pm - Vicky Chee 19/07/21, 10:00am - 11:00am - Alan Ling etc. for as many slots as needed Location: 60 Jurong St Do not reply to this email.	Email title: BookingSG <Event update type>: <Event name> - <Service name> <Event update description> Booking for: <Event name> - <Service name>. Booking status: <Status> Booking ID: <Booking ID> Date & times: <Event date & time> - <Service provider name> etc. for as many slots as needed Location: <Location> <Add to Calendar> Do not reply to this email. ----------------------------------------------------------------------- TEMPLATE EXAMPLE: Email title: BookingSG Confirmation: Wedding Seminar - Solemnisation A booking has been made. Booking for: Wedding Seminar - Solemnisation. Booking status: Confirmed Booking ID: Py38jaAY Date & times: 17/07/21, 10:00am - 11:00am - Vicky Chee 18/07/21, 11:00am - 12:00pm - Vicky Chee 19/07/21, 10:00am - 11:00am - Alan Ling etc. for as many slots as needed Location: 60 Jurong St <Add to Calendar> Do not reply to this email.

Update an event (by Admin) email template

Citizen	Service Provider	Admin
Email title: BookingSG <Event update type>: <Event name> - <Service name> <Event update description> Booking for: <Event name> - <Service name>. <Booking details description> Booking status: <Status> Date & times: <Event date & time> - <Service provider name> Location: <Location> <booking link> Do not reply to this email. ----------------------------------------------------------------------- TEMPLATE EXAMPLE: Email title: BookingSG Update: Wedding Seminar - Solemnisation There has been an update to the following booking. Booking for: Wedding Seminar - Solemnisation. Below is a summary of the updated booking details. Booking status: Confirmed Date & times: 17/07/21, 10:00am - 11:00am - Vicky Chee 18/07/21, 11:00am - 12:00pm - Vicky Chee 19/07/21, 10:00am - 11:00am - Alan Ling etc. for as many slots as needed Location: 60 Jurong St <booking link> Do not reply to this email.	Email title: BookingSG <Event update type>: <Event name> - <Service name> <Event update description> Booking for: <Event name> - <Service name>. <Booking details description> Date & times: <Event date & time> - <Service provider name> Location: <Location> Do not reply to this email. ----------------------------------------------------------------------- TEMPLATE EXAMPLE: Email title: BookingSG Update: Wedding Seminar - Solemnisation There has been an update to an event you are assigned to. Booking for: Wedding Seminar - Solemnisation. Below is a summary of the updated booking details. Date & times: 17/07/21, 10:00am - 11:00am - Vicky Chee 18/07/21, 11:00am - 12:00pm - Vicky Chee 19/07/21, 10:00am - 11:00am - Alan Ling etc. for as many slots as needed Location: 60 Jurong St Do not reply to this email.	Email title: BookingSG <Event update type>: <Event name> - <Service name> <Event update description> Booking for: <Event name> - <Service name>. Booking status: <Status> Booking ID: <Booking ID> Date & times: <Event date & time> - <Service provider name> Location: <Location> <Add to Calendar> Do not reply to this email. ----------------------------------------------------------------------- TEMPLATE EXAMPLE: Email title: BookingSG Update: Wedding Seminar - Solemnisation There has been an update to the following booking. Booking for: Wedding Seminar - Solemnisation. Booking status: Confirmed Booking ID: Py38jaAY Date & times: 17/07/21, 10:00am - 11:00am - Vicky Chee 18/07/21, 11:00am - 12:00pm - Vicky Chee 19/07/21, 10:00am - 11:00am - Alan Ling etc. for as many slots as needed Location: 60 Jurong St <Add to Calendar> Do not reply to this email.

Cancel an event (by Admin) email template

Citizen	Service Provider	Admin
Email title: BookingSG <Event update type>: <Event name> - <Service name> <Event update description> Booking for: <Event name> - <Service name>. <Booking details description> Booking status: <Status> Date & times: <Event date & time> - <Service provider name> Location: <Location> <booking link> Do not reply to this email. ----------------------------------------------------------------------- TEMPLATE EXAMPLE: Email title: BookingSG Cancellation: Wedding Seminar - Solemnisation The following booking has been cancelled by the organiser. Booking for: Wedding Seminar - Solemnisation. Below is a summary of the cancelled booking. Booking status: Cancelled Date & times: 17/07/21, 10:00am - 11:00am - Vicky Chee 18/07/21, 11:00am - 12:00pm - Vicky Chee 19/07/21, 10:00am - 11:00am - Alan Ling etc. for as many slots as needed Location: 60 Jurong St <booking link> Do not reply to this email.	Email title: BookingSG <Event update type>: <Event name> - <Service name> <Event update description> Booking for: <Event name> - <Service name>. <Booking details description> Date & times: <Event date & time> - <Service provider name> Location: <Location> Do not reply to this email. ----------------------------------------------------------------------- TEMPLATE EXAMPLE: Email title: BookingSG Cancellation: Wedding Seminar - Solemnisation The following event has been cancelled by the organiser. Booking for: Wedding Seminar - Solemnisation. Below is a summary of the cancelled event. Date & times: 17/07/21, 10:00am - 11:00am - Vicky Chee 18/07/21, 11:00am - 12:00pm - Vicky Chee 19/07/21, 10:00am - 11:00am - Alan Ling etc. for as many slots as needed Location: 60 Jurong St Do not reply to this email.	Email title: BookingSG <Event update type>: <Event name> - <Service name> <Event update description> Booking for: <Event name> - <Service name>. Booking status: <Status> Booking ID: <Booking ID> Date & times: <Event date & time> - <Service provider name> Location: <Location> Do not reply to this email. ----------------------------------------------------------------------- TEMPLATE EXAMPLE: email title: BookingSG Cancellation: Wedding Seminar - Solemnisation. The following booking has been cancelled. Booking for: Wedding Seminar - Solemnisation. Booking status: Cancelled Booking ID: 2vpx8prK Date & times: Monday 10 July 2023, 12:00am to 12:30am - sp1 Location: batok Do not reply to this email.

Cancel an event (by Citizen) email template

Citizen	Service Provider	Admin
Email title: BookingSG <Event update type>: <Event name> - <Service name> <Event update description> Booking for: <Event name> - <Service name>. <Booking details description> Booking status: <Status> Date & times: <Event date & time> - <Service provider name> Location: <Location> <booking link> Do not reply to this email. ----------------------------------------------------------------------- TEMPLATE EXAMPLE: Email title: BookingSG Cancellation: Wedding Seminar - Solemnisation You have cancelled the following booking. Booking for: Wedding Seminar - Solemnisation. Below is a summary of the cancelled booking. Booking status: Cancelled Date & times: 17/07/21, 10:00am - 11:00am - Vicky Chee 18/07/21, 11:00am - 12:00pm - Vicky Chee 19/07/21, 10:00am - 11:00am - Alan Ling etc. for as many slots as needed Location: 60 Jurong St <booking link> Do not reply to this email.	Email title: BookingSG <Event update type>: <Event name> - <Service name> <Event update description> Booking for: <Event name> - <Service name>. <Booking details description> Booking status: <Status> Date & times: <Event date & time> - <Service provider name> Location: <Location> Do not reply to this email. ----------------------------------------------------------------------- TEMPLATE EXAMPLE: Email title: BookingSG Cancellation: Wedding Seminar - Solemnisation A booking for the following event has been cancelled by the attendee. Booking for: Wedding Seminar - Solemnisation. Below is a summary of the cancelled booking. Booking status: Cancelled Date & times: 17/07/21, 10:00am - 11:00am - Vicky Chee 18/07/21, 11:00am - 12:00pm - Vicky Chee 19/07/21, 10:00am - 11:00am - Alan Ling etc. for as many slots as needed Location: 60 Jurong St Do not reply to this email.	Email title: BookingSG <Event update type>: <Event name> - <Service name> <Event update description> Booking for: <Event name> - <Service name>. Booking status: <Status> Booking ID: <Booking ID> Date & times: <Event date & time> - <Service provider name> Location: <Location> Do not reply to this email. ----------------------------------------------------------------------- TEMPLATE EXAMPLE: Email title: BookingSG Cancellation: Wedding Seminar - Solemnisation A booking for the following event has been cancelled by the attendee. Booking for: Wedding Seminar - Solemnisation. Booking status: Confirmed Booking ID: Py38jaAY Date & times: 17/07/21, 10:00am - 11:00am - Vicky Chee 18/07/21, 11:00am - 12:00pm - Vicky Chee 19/07/21, 10:00am - 11:00am - Alan Ling etc. for as many slots as needed Location: 60 Jurong St Do not reply to this email.